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Common queries answered
Frequently asked Questions
Estimated delivery times are calculated based on:
We will process your order within 1-2 business day upon received order confirmation and payment confirmation.
- The availability type of product your purchasing e.g. pre-order, in-stock items, back order items or Special Orders that have different supplier leads times associated to them.
- Carrier transit time e.g. the time it takes a package to travel from our fulfillment location to your destination address with Australia Post or International Parcel. This is calculated using business days, excluding Saturday, Sunday and public holidays.
- On some rare case, we might need to verify your identity as well as credit card to validate it is a legit order.
Due to health and hygiene reasons, earphones and massage gun can only be returned for a full refund if they are unopened within 30 days of purchase and are completely sealed or faulty.
For this reason, if you have changed your mind about your purchase, earphones or massage gun must be completely unopened and unused to receive a refund.
If, however, the item is faulty then the standard Refund and Warranty policy applies.
It’s possible in most cases, but you’ll have to be quick. If your order has not yet been dispatched, contact us to request a change to your delivery address or details.
Once your order has been shipped, you’ll receive an email with a tracking number depending on the delivery option you selected in checkout.
Please note that for sea freight it may take an extra week or two for tracking to become active once your order has been dispatched.
Track you order in your account
Log in or create an account to access your purchase history including any instore digital receipts and download tax invoices.
You can contact us by email our Customer Support
We’ll generally respond to your request within 2 days during our operating hours from 9am – 9pm Monday to Friday and 10am – 6pm on weekends (AEST).
Depending on the product, you can send to the following countries through our checkout:
- British Virgin Islands
- Czech Republic
- Hong Kong SAR China
- New Caledonia
- New Zealand
- Norfolk Island
- Papua New Guinea
- Saudi Arabia
- South Africa
- Sri Lanka
- United Arab Emirates
- United Kingdom
- United States of America
In some cases, we may split your order over a number of deliveries depending on the type of items in your order, availability and where the item is coming from in our network.
We will always do our best to ensure your orders are consolidated into the fewest number of shipments possible.
The number of shipments we make for your order depends on the following:
- Where your items are coming from: Where our stock is located across our network
- Product availability: Items listed as Pre-order or with Special Order availability will be split off and shipped separately from other items available immediately; and
- Large items requiring special shipping and handling: Items such as large TV’s, cooking or whitegoods will be split off from other items and will ship separately.
Your order confirmation email will show the number of shipments required to fulfil your order, identified by your order number prefix followed by a -1 or -2.
For unforeseen reasons such as stock availability issues, occasionally to ensure you get your goods fast, we may need to partially ship products within a shipment. You will not be charged if this occurs.
Visit our store and try out our Massage Gun at Gold Coast Robina Town Centre Drive Level G (Near Starbucks, in front of Universal Store)
Or contact us via our social media below!