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1/19 Robina Town Centre Dr, Robina QLD 4230, Australia

Common queries answered

Frequently asked Questions

Estimated delivery times are calculated based on:

Due to health and hygiene reasons, earphones and massage gun can only be returned for a full refund if they are unopened within 30 days of purchase and are completely sealed or faulty.

For this reason, if you have changed your mind about your purchase, earphones or massage gun must be completely unopened and unused to receive a refund. 

If, however, the item is faulty then the standard Refund and Warranty policy applies.

It’s possible in most cases, but you’ll have to be quick. If your order has not yet been dispatched, contact us to request a change to your delivery address or details.

Once your order has been shipped, you’ll receive an email with a tracking number depending on the delivery option you selected in checkout.

Please note that for sea freight it may take an extra week or two for tracking to become active once your order has been dispatched.

Track you order in your account

Log in or create an account to access your purchase history including any instore digital receipts and download tax invoices.

You can contact us by email our Customer Support

We’ll generally respond to your request within 2 days during our operating hours from 9am – 9pm Monday to Friday and 10am – 6pm on weekends (AEST).

By submitting your information you agree to our website terms of use and how we handle your personal information as outlined in our privacy policy.

You will be unable to edit your order’s delivery choice after you have submitted your online order.

Visit our store and try out our Massage Gun at Gold Coast Robina Town Centre Drive Level G (Near Starbucks, in front of Universal Store)

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