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Customer Help

Our team is always here to assist. Whatever, Whenever.

Common purchase queries answered

Orders and Shipping

We charged in Australian Dollars (AUD). 

International order can be pay by Paypal or Stripe, which will automatically convert your currency to Australian Dollars.

We also have split payment option such as Afterpay and Humm.

Which allowed you to pay for your order up to 10 weeks with zero interest payment and up to AUD $30,000.

Estimated delivery times are calculated based on:

AUSTRALIA and NEW ZEALAND ORDER

  • Majority of all orders arrive between 1-5 Business Days (for WA/NT/TAS/NEW ZEALAND state please allow up to 10 days)
  • If you use Express Post option between 1-2 Business Days. (WA/NT/TAS/NEW ZEALAND state please allow up to 5 Days)
  • Please allow extra time during public holidays and peak season(Christmas, Easter day etc)

INTERNATIONAL ORDER

  • Majority of all orders arrive between 5-10 Business Days
  • If you use Express Post option between 2-7 Business Days. 

WORKSTATION ORDER

  • Due to our workstation are custom made and allow with different modifications. It may take up to 2 weeks for your workstation to be done.
  • Delivery are free worldwide to your country. It may take up to 2-5 weeks to reach your destination. 
  • We are required to collect your ID for verification purpose for the delivery.

 

We will process your order within 1-2 business day upon received order confirmation and payment confirmation. If you had chosen express delivery, your order will be process and dispatch in priority on the same day.

  • The availability type of product your purchasing e.g. pre-order, in-stock items, back order items or Special Orders that have different supplier leads times associated to them.
  • Carrier transit time e.g. the time it takes a package to travel from our fulfillment location to your destination address with Australia Post or International Parcel. This is calculated using business days, excluding Saturday, Sunday and public holidays.
  • On some rare case, we might need to verify your identity as well as credit card to validate it is a legit order.

Log in or create an account to access your purchase history including any instore digital receipts and download tax invoices.

It’s possible in most cases, but you’ll have to be quick. If your order has not yet been dispatched, contact us to request a change to your delivery address or details.

Once your order has been shipped, you’ll receive an email with a tracking number depending on the delivery option you selected in checkout.

You can track your order here

Please note that for sea freight it may take an extra week or two for tracking to become active once your order has been dispatched.

Track you order in your account

Log in or create an account to access your purchase history including any instore digital receipts and download tax invoices.

BOOSTER has engaged a globally accredited payment gateway service provider (Transaction Network Services or TNS) to secure all aspects involving customer payment via credit cards.

All customer credit card information is securely submitted and processed entirely on specialised TNS systems; BOOSTER staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by the customer’s browser before they are sent to TNS systems, and are never exposed in clear-text.

TNS is globally certified to meet the regulatory security requirements outlined by the Payment Card Industry Data Security Standard (or PCIDSS). PCIDSS certification is required by banks and credit card issuers in order to allow merchants such as BOOSTER to accept payments from customer credit cards. As part of the certification process, TNS is required by BOOSTER, banks and credit card issuers to implement stringent security controls and undertake regular independent security audits to maintain its certification and security assurance levels.

For more information on TNS and its PCIDSS certification, please visit the TNS website.

All of our product are sold with GST/sales tax inclusive.

Depending on the product, you can send to the following countries through our checkout:

  • Australia
  • Argentina
  • Bangladesh
  • Belgium
  • British Virgin Islands
  • Canada
  • China
  • Czech Republic
  • Denmark
  • Fiji
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong SAR China
  • Hungary
  • India
  • Ireland
  • Italy
  • Jamaica
  • Japan
  • Libya
  • Malaysia
  • Netherlands
  • New Caledonia
  • New Zealand
  • Norfolk Island
  • Norway
  • Papua New Guinea
  • Poland
  • Portugal
  • Romania
  • Saudi Arabia
  • Singapore
  • South Africa
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States of America

In some cases, we may split your order over a number of deliveries depending on the type of items in your order, availability and where the item is coming from in our network.

We will always do our best to ensure your orders are consolidated into the fewest number of shipments possible.

The number of shipments we make for your order depends on the following:

  • Where your items are coming from: Where our stock is located across our network
  • Product availability: Items listed as Pre-order or with Special Order availability will be split off and shipped separately from other items available immediately; and
  • Large items requiring special shipping and handling: Items such as our workstation will be split off from other items and will ship separately in 2 separate crates to you.

Your order confirmation email will show the number of shipments required to fulfil your order, identified by your order number prefix followed by a -1 or -2.

For unforeseen reasons such as stock availability issues, occasionally to ensure you get your goods fast, we may need to partially ship products within a shipment. You will not be charged if this occurs.

If you need to swap an item

Returns and Exchanges

Due to health and hygiene reasons, massage gun can only be returned for a full refund if they are unopened within 30 days of purchase and are completely sealed.

For this reason, if you have changed your mind about your purchase, massage gun must be completely unopened and unused to receive a refund. 

If, however, the item is faulty then the standard Refund and Warranty policy applies.

If you’ve received the wrong product, please contact us so we can organise for the right one to be sent to you.

Before you get in touch:

  1. Please confirm the invoice supplied within the delivery package to see if it matches what you received
  2. Do not use the item

Ensure you have the order number and details when you placed the order so we can help out with your request as you can find you order in the confirmation email we sent after you purchased the item.

Contact Us

If any products are delivered damaged or faulty or there are any errors in the products delivered to you, please contact us.

You can contact our customer support via here.

Please contact our customer support via here to get advise on where to main the product back.

You will be unable to edit your order’s delivery choice after you have submitted your online order.

It’s possible in most cases, but you’ll have to be quick. If your order has not yet been dispatched, contact us to request a change to your delivery address or details.

Definitely! Although back-ordered product takes longer to get to you. On some occasion you might get a discount for it!

Free Worldwide shipping

No minimum spend required

Easy 30 days returns

Buyer protection Easy refund

International Warranty

Offered in the country of usage

100% Secure Checkout

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