Return and Refund Policy
We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.
We have a range of ways you can return an item. In-store purchased items can be returned in store, while items purchased online can only be returned by contacting us with return application here. Alternatively, you can exchange your item, or have it repaired in accordance with the terms below.
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:
- cancel your service contract with us; and
- a refund for the unused portion or compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund for any unused portion.
Change of Mind Returns – 30 Days
If you have changed your mind about your purchase, BOOSTER will be pleased to offer you a refund or exchange provided that:
- You return the item within 30 days of purchase
- You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice)
- The item is in re-saleable condition, including its original packaging, is unused and as sold. Any wear and tear on the product during your possession will deemed the product not eligible for change of minds policy.
- Please noted that for MASSAGE GUN, we are unable to provide change of mind return due to health and hygiene as well as COVID procedure.
If you are unable to provide a satisfactory proof of purchase, BOOSTER may, at its absolute discretion refused your return and refunds claims due to product not sold directly by us. For an example: Product was brought off from Facebook Marketplace, a third party reseller at Ebay/Amazon that are not directly by us or our associate.
Unless Australian Consumer Law applies, please note change of mind returns are not available for the following purchases:
- Gift cards
- Special orders (Such as order claim under NDIS)
- Customized products (Logo, Slogan, Color, Quote)
Faulty Goods Returns
If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund or replacement product. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence.
BOOSTER may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. BOOSTER reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.
How to return your BOOSTER purchase
Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item in the case of a 30-day business account holder upon sufficient identity validation.
Where a credit card attached to an original purchase cannot be produced, the refund will be processed to an BOOSTER Gift Card.
Where the original purchase was made using Afterpay, you may return the purchase by getting in touch with us via our Contact Us page.
Refunds will be processed to Afterpay only, and not to credit card, cash or gift card.
Once your order has been returned to us and receipted at our Customer Fulfilment Centre, we will send notification to Afterpay of your return.
For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay website https://www.afterpay.com/en-AU/terms.
Where the original purchase was made via PayPal, you may return the purchase by getting in touch with us via our Contact Us page.
Refunds will be processed to PayPal only, and not to credit card, cash or gift card.
Once your order has been returned to us and receipted at our Customer Fulfilment Centre, we will send notification to PayPal of your return.
For more information, please contact PayPal on 1800 073 263 or visit the PayPal website https://www.paypal.com/au/home
Returns application form
begin your online returns application.
Step 1. Fill in contact form
Our team will be in touch within 5 business days.
Step 2. Download and print label
If your application is approved, you will receive an email with instruction to return.
Step 3. Delivery the goods back to us
Ensure that your goods are securely packaged along with it’s original carry case or packaging.
Step 4. Inspection for refunds or exchange
Once is your item is received at our warehouse and inspected for approval. You will receive a refund or exchange.
BOOSTER takes the privacy of customer data seriously. Information on how we collect, use and store personal information can be found here: https://www.boostergun.com.au/privacy-policy-collection-statement/.
Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return